LeadBridge
Privacy Policy
Version 1.0 — Effective August 2, 2026
1. Who We Are
LeadBridge ("we," "us," "our") is operated by LevelledUp Learning Inc. Medhaj Garg is the authorized representative. LeadBridge is a business-to-business service that helps Canadian home service contractors respond to customer enquiries faster. Our website is located at lead-bridge.ca.
2. What Information We Collect
When you fill out our contact form, we collect:
| Information | Purpose |
|---|---|
| Your name | To identify you and address you in communications |
| Business name | To understand your business and tailor our service |
| Email address | To respond to your enquiry and send service-related communications |
| Phone number | To contact you about your enquiry; if you consent, to send text messages or place an automated voice call |
| Preferred contact time | To reach you at a convenient time |
| Plan of interest | To provide relevant information about our services |
| SMS and voice consent choices | To record your communication preferences and comply with CASL |
| Privacy policy acknowledgement | To confirm you have read this policy |
We also automatically collect your IP address and the time of your submission for security and anti-spam purposes. We do not use tracking cookies. We do not collect information from children under 18.
3. How We Use Your Information
We use your personal information to respond to your enquiry within one business day, provide information about our services that matches your interest, and send you text messages or place automated voice calls only if you have separately consented to each. We also use it to prevent spam and abuse and to improve our service.
We do not sell your personal information. Mobile information and SMS consent records are not shared with third parties or affiliates for marketing or promotional purposes. We do not use your information for purposes unrelated to your enquiry unless we obtain your consent first.
4. Text Messages and Voice Calls
We will only send you text messages if you check the SMS consent box on our form. We will only place an automated voice call if you check the voice consent box. Both are optional. You can withdraw consent at any time by replying STOP to any text message, by emailing us at support@lead-bridge.ca, or by telling the voice assistant during a call. Message and data rates may apply. Message frequency varies based on your enquiry.
5. Who We Share Your Information With
We share your information only with the service providers necessary to operate LeadBridge:
| Provider | Purpose | Location |
|---|---|---|
| Netlify | Website hosting and form processing | United States |
| Airtable | Secure storage of enquiry records | United States |
| Twilio | Sending text messages and voice calls (only with your consent) | United States |
| Make.com | Workflow automation connecting our systems | European Union |
Each provider processes your data only on our instructions and under their own privacy and security commitments. By submitting the form, you acknowledge that your information may be processed in the United States and the European Union, where these providers operate.
6. How We Protect Your Information
We use HTTPS encryption for all data in transit. Form submissions are processed through a secure server-side endpoint — your information is never exposed in browser code. We store your data in access-controlled systems with limited access. We do not store passwords, payment card numbers, or government identification numbers.
7. How Long We Keep Your Information
We keep your enquiry information for up to 24 months after your last interaction with us, or as long as needed to provide services to your business. After that period, we delete or anonymize your data. You can request earlier deletion at any time.
8. Your Rights Under Canadian Law
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to know what personal information we hold about you, to request a copy of your information, to request correction of inaccurate information, to request deletion of your information, and to withdraw consent for text messages or voice calls at any time. To exercise any of these rights, email support@lead-bridge.ca. We will respond within 30 days.
9. Canada's Anti-Spam Legislation (CASL)
We comply with Canada's Anti-Spam Legislation. We only send commercial electronic messages (including text messages) with your express consent. Each message identifies the sender and includes an unsubscribe mechanism. Your consent is recorded with a timestamp and the specific wording you agreed to, and is stored securely.
10. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will update the version number and effective date at the top of this page. The version of this policy you acknowledged when submitting your enquiry is the version that applies to that submission.
11. Contact Us
If you have questions about this policy or your personal information, contact us at:
LeadBridge
Email: support@lead-bridge.ca
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.
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