LeadBridge
Terms of Service
Version 1.0 — Effective August 7, 2026
1. Agreement
These Terms of Service ("Terms") govern your use of the LeadBridge website and services ("Service") operated by LevelledUp Learning Inc., operating as LeadBridge ("we," "us," "our"). By using our Service, you agree to these Terms. If you do not agree, do not use the Service.
2. Description of Service
LeadBridge provides automated lead-response services for home service contractors in Canada. The Service includes responding to customer enquiries via text message and automated voice calls, organizing lead information, and providing performance summaries. The Service is designed to assist with initial customer contact, not to replace professional judgment or human interaction.
3. Eligibility
The Service is available to registered Canadian businesses. You must be at least 18 years old and have the authority to bind your business to these Terms. The Service is not available to consumers or individuals acting outside a business context.
4. Account and Access
To use the Service, you must provide accurate business and contact information. You are responsible for maintaining the confidentiality of any account credentials. You must notify us promptly if you believe your account has been compromised.
5. Service Plans and Pricing
Current plans and pricing are displayed on our website. All prices are in Canadian dollars (CAD) unless otherwise stated. Eligible founding clients keep the rate accepted at signup for the life of an uninterrupted subscription on the same plan. Founding pricing is non-transferable and does not include taxes, usage overages, optional add-ons, or future services outside the current plan. We may change pricing for new subscriptions and for customers who are not covered by a founding-rate commitment with 30 days' notice.
Monthly plans are billed each month. Quarterly plans are billed once every three months. Annual plans are billed once per year. The 14-day free trial provides access to Growth-plan features for up to 25 leads at no cost. The trial does not require a credit card and does not automatically start a paid subscription. Service continues only if you expressly choose a paid plan and provide a payment method.
6. Payment
Payment is due at the start of each billing period. Founding plans have no setup fee. Refunds are provided at our discretion. If payment fails, we may suspend the Service until payment is received.
7. Cancellation
You may cancel your subscription at any time before the next billing period. Cancellation takes effect at the end of the current paid period. Quarterly and annual plans remain active through their prepaid term and do not renew after cancellation. We do not provide prorated refunds for partial periods unless required by law. To cancel, use the billing portal or email support@lead-bridge.ca.
8. Your Responsibilities
You are responsible for ensuring that you have lawful authority to have LeadBridge contact your customers on your behalf, that the information you provide is accurate and current, that your use of the Service complies with all applicable laws including CASL and PIPEDA, that you review and approve all automated message scripts before activation, and that you do not use the Service for any unlawful, deceptive, or harmful purpose.
9. Automated Communications
LeadBridge sends text messages and places automated voice calls on your behalf. You acknowledge that you have obtained appropriate consent from your customers before having LeadBridge contact them, that automated voice calls will identify themselves as automated assistants and will never impersonate a human, and that customers can opt out of communications at any time.
10. Limitations
LeadBridge is a communication tool, not a substitute for professional services. We do not guarantee that every lead will result in a booking. Response times depend on system availability and third-party services. Lead allowances are per billing period and do not roll over. Voice minutes are approximate and depend on call duration.
11. Intellectual Property
We own the LeadBridge name, logo, website, and all related technology. You retain ownership of your business information and customer data. You grant us a limited licence to use your business name and information solely to provide the Service.
12. Limitation of Liability
To the maximum extent permitted by law, LeadBridge's total liability to you for any claims arising from the Service is limited to the fees you paid in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue or missed business opportunities.
13. Availability
We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance with reasonable notice. Third-party services (text messaging, voice calling) are subject to their own availability.
14. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.
15. Changes to Terms
We may update these Terms with 30 days' notice by email or by posting on our website. Continued use of the Service after the notice period constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any dispute will be resolved in the courts of Alberta.
17. Contact
LeadBridge
Operated by LevelledUp Learning Inc.
Authorized Representative: Medhaj Garg
Email: support@lead-bridge.ca